An exciting and growing Technology firm based in the City are looking for an energetic and switched-on individual with excellent teamwork skills to work in a newly created department within the business.
You will have a keen interest in technology, be ambitious and keen to achieve and a great team-player.
- The creation of the function, mapping out its ways of working, internal systems and processes
- The execution of user communications campaigns for new features and major product launches, as well as urgent comms in a technology crisis
- The development of comms and collateral to successfully onboard users and support them throughout the lifetime of their relationship
- The management of user lists and analysis of user utilisation and feature adoption
- The management of our CSAT and customer experience measurement tools
- The development our relationship with our Beta community
- The training of our Customer Team to ensure they’re equipped to talk about the evolving product
- Experience in a client facing/focused role within technology/SaaS is highly advantageous
- A team player with a ‘can do’ attitude
- Strong project management skills and someone who thrives on juggling multiple workstreams and priorities
- Strong analytical and communication skills, with excellent attention to detail
- A commercial but client-centric mindset