1095559 Published: 12 September 2019
Job Type
£28,000-£35,000 + excellent benefits + bonus
City of London
Consultant Name
Emily Aldrich
Contact Number
020 7588 8999


An exciting and growing Technology firm based in the City are looking for an energetic and switched-on individual with excellent teamwork skills to work in a newly created department within the business.

You will have a keen interest in technology, be ambitious and keen to achieve and a great team-player.


  • The creation of the function, mapping out its ways of working, internal systems and processes
  • The execution of user communications campaigns for new features and major product launches, as well as urgent comms in a technology crisis
  • The development of comms and collateral to successfully onboard users and support them throughout the lifetime of their relationship
  • The management of user lists and analysis of user utilisation and feature adoption
  • The management of our CSAT and customer experience measurement tools
  • The development our relationship with our Beta community
  • The training of our Customer Team to ensure they’re equipped to talk about the evolving product


  • Experience in a client facing/focused role within technology/SaaS is highly advantageous
  • A team player with a ‘can do’ attitude
  • Strong project management skills and someone who thrives on juggling multiple workstreams and priorities
  • Strong analytical and communication skills, with excellent attention to detail
  • A commercial but client-centric mindset
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